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We want you to be happy with your shopping experience. We endeavour to provide you with the best range of environmentally-friendly home interiors products. On this page, we’ve provided what we hope is helpful information relating to shopping with us and answers to frequently asked questions. If you don’t find the information you’re looking for, please contact us at help@geccointeriors.co.uk or by phone on 01494 565459

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Manage 'My Account'

I have forgotten my password, what do I do?

Click here, enter your email address and we will send you a new password.

How do I log out?

Click on Log Out located in the top right corner near the shopping cart icon.

How can I make changes to my order?

You can make changes to your order by getting in touch with us at help@geccointeriors.co.uk with your order number and changes or give us a ring on 01494 565459 and we will make the changes you require. We will sort out any refunds or additional payments to be made. Please note that it may not be possible to make changes on made to measure items if production has already begun but we will do our best to meet your requirements.

How can I cancel my order?

Please email us on help@geccointeriors.co.uk with your order number and request for cancellation. If you have already been charged for the items we will issue a refund. Please note that it may not be possible to cancel an order for made to measure items if production has already begun but we will do our best to meet your requirements.

What do you do with my personal details and are they safe?

Gecco Interiors will not pass your details on to any third parties. All data is kept on a secure server. For full details of our privacy policy click HERE

How do I manage the emails from Gecco Interiors?

You will receive emails from us after registration and orders and prior to shipment. In addition, we send out a monthly Newsletter. If you wish to unsubscribe from Gecco News please login to your account, choose the Newsletter Subscriptions page and untick the box. You may also click unsubscribe at the bottom of a newsletter.

Can I change the Charity I have chosen to support?

Yes. Simply login in to your My Account page, click Account Information and choose a new charity in the drop down box entitle "Change Charity"

Delivery

Where is my order?

You can track the status of your order by logging into your My Account page and clicking on My Orders. The status is displayed in the Order Status column.

Delivery services and charges

In order to cut down on road miles. Our products are delivered directly from the manufacturer’s warehouse. We offer a flat rate shipping cost of £4.95 on orders up to £75. On orders of more than £75 shipping is free. There are a few exceptions to this which are noted in the table below

 

Order Description	Delivery Cost
Mainland UK orders up to £75.00	£4.95
Mainland UK orders over £75.00	Free
Envirolight LED Bulbs - 1 bulb - 2-5 bulbs larger quantities as per normal delivery costs above	£1.75 £3.50
Ceramic tiles	£34.00
Fabric, tile and wallpaper samples	Free

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Can I send an order to more than one address?

Yes, this is possible although the additional shipments will incur additional shipping costs. If you would like us to ship to multiple addresses, please email us at help@geccointeriors.co.uk, let us know which items you would like shipped to a different address and we will let you know the costs.

Do you deliver overseas?

Yes we do. If you would like us to ship overseas, please email us at help@geccointeriors.co.uk and let us know which product you would like to order and the shipping destination. We will then get a quote and let you know the cost. You will be responsible for all import duties and taxes payable for overseas shipping.

Do you deliver to BFPO addresses?

Yes. These are shipped at our standard rates.

What happens if I’m out when you deliver?

In some cases you may leave instructions to have the package left with a neighbour on in a secure location. Otherwise, a note will be left and you can rearrange a shipping time or pickup. For larger items such as furniture, the shipping company will be in touch to organise a mutually agreed time of delivery.

Ordering

How do I place my first order?

Simply add items to your shopping cart and click proceed to checkout. You then have the opportunity to register or order as a guest. Follow the instructions in the checkout section.

What forms of payment can I use?

We accept all major credit and debit cards including American Express. You can also pay by Paypal.

How do I use a promotion code?

Simply enter your promotion code in the box entitled "Discount Codes" on the checkout page. The appropriate discount will then be automatically applied to your order.

Can I place an order without registering?

During the checkout process, you can checkout as a guest. You will still be required to enter your address and payment details but will not be "registered" as a customer. In this case you will not be able to view the progress of your order or take advantage of our My Account features.

Returns & Refunds

What is your returns policy?

We aim to offer a high quality service and take care over the packing and delivery of the products you order. If for whatever reason you wish to return goods or seek a refund please follow the guidelines below. Please contact us within 48 hours if the any of the goods you receive are faulty, damaged, or not to your satisfaction. If you then wish to return products please send them within 28 days of receipt.

Products must be returned unused and in a saleable condition with the original packaging intact. Except where goods are faulty, you will be responsible for the cost of the returns shipping.

Before returning the products please get in touch to request a returns authorisation number. We will then give you the address details on where your items should be returned.

Please obtain a certificate of posting from the Post Office when returning goods. This provides proof of posting in the event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit. For peace of mind you might like to send the goods Recorded Delivery but we cannot refund this additional charge if we have agreed to pay postage.

Made to order items such as bespoke curtains and blinds are individually produced and cannot therefore be returned. If you are in anyway unhappy with the item you received please get in touch and we will do our best to resolve the issue.

Products we are unable to refund

Made to order items such as bespoke curtains and blinds are individually produced and cannot therefore be returned. If you are in anyway unhappy with the item you received please get in touch and we will do our best to resolve the issue.

Can I exchange an item?

All products apart from Made to order items can be exchanged. Please get in touch with us for a returns authorisation number. You will be responsible for shipping costs associated with sending the products back to us for exchange.

How do I get an returns authorisation number?

Simply email us at help@geccointeriors.co.uk with your order reference number and we will send you a returns number and the appropriate address where you should send the items.

When do I get my refund once I have returned an item?

We will automtically refund to your original payment medium (credit card, Paypal, etc.) once we have received and checked the goods.

What are my rights under the distance selling Regulations?

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession and they must be returned to us or in the case of furniture, collection arrangements made, promptly at your cost. (up to £100 in some cases) which will be notified to you at the time of cancellation.

You must inform us of the cancellation of the contract.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

The Regulations do not apply to made to order items such as curtains and blinds.

Product Information

How do I find the description of products

The full product descriptions are available on each product page in the section entitled "About this product"

How do I check if the product I require is available?

On the product page above the price of the item is the current availability of each product

What are the Ethical credentials of each product?

Each product displays accreditation icons relevant to the product. In addition, the composition and country of origin of each product is listed in the "About this product" section. For a full explanation of our environmental and product sourcing policies please go to our Eco Info section